Question 1

Does Medicare cover non-medical home care services?

Accepted Answer

No, Medicare does not cover the cost of non-medical home maker companion  services . These services, often referred to as Home Care  , include assistance with activities of daily living such as bathing, dressing, meal preparation, housekeeping, errands, and companionship.
However, Medicare does cover Certified Home Health Care under specific conditions. Under specific conditions. This type of care is medical in nature , must be prescribed by a doctor , and is only provided for a limited period of time . Covered services may include skilled nursing, physical or occupational therapy, and certain part-time health aide services—but only when they are part of a medical treatment plan.
At Opal Stork Home Care , we focus on non-medical support that helps our clients maintain independence and quality of life at home. While Medicare doesn't pay for these services, there are other payment options available, including:
 • Long-term care insurance
 • Medicaid and state waiver programs
 • Veterans Assistance programs, such as Aid and Attendance
 • Private pay

Question 2

How do I make contact with Opal Stork Home Care after hours or on weekends?

Accepted Answer

Our Opal Stork Client Coordinators  are available 24/7 , 365 days a year . If you need assistance after hours or on weekends, simply call our office at 203-745-4080​​. Our on-call Service Coordinator  will be ready to address your needs and concerns.

Question 3

How can I be sure the staff that you send are capable of providing care and are trustworthy?

Accepted Answer

At Opal Stork Home Care , the safety, well-being, and comfort of your loved ones are our top priority. We understand how important it is to feel confident in the caregivers we send to your home. That's why we take multiple steps to ensure that every member of our team is not only competent but also trustworthy and compassionate.
Here's how we make sure our staff meets the highest standards:
1. Thorough Background Checks: All of our caregivers undergo rigorous background checks, including criminal history screenings, driving record checks, and other  verification. We ensure that all staff members have a clean and reliable record.
2. Comprehensive Training: Our caregivers are competent  in essential caregiving skills. They
 receive continuous education in areas like safety protocols, patient care techniques,  and more to ensure they are well-equipped to handle any situation in the homes.
3. Personalized Matching Process: We
We take the time to understand your specific needs and preferences to match you with a caregiver who has the right skills and personality. Whether it's assistance with daily tasks, personal service, or companionship, we ensure a good fit to build trust and rapport.
4. Ongoing Supervision and Support:
 Our management team provides regular oversight of all caregiving services to ensure that the care being provided is up to our high standards. We also maintain open communication with you to address any concerns and adjust care plans if needed.
5. Client Reviews and Feedback:
 We encourage family members and clients to provide feedback on their caregiving experience. Your input helps us maintain the highest level of care and continuously improve our services.
6. Caregiver Continuity:
 Whenever possible, we aim to provide a consistent caregiver to help foster trust and a strong relationship with your loved one. Familiarity with the client's routine and preferences can make a big difference in the quality of care.
You can feel confident knowing that Opal Stork Home Care is committed to providing not only quality service but also a compassionate, trustworthy team to support you and your loved ones.

Question 4

Am I obligated to a contract for services with Opal Stork Home Care?

Accepted Answer

No, you are not obligated beyond paying for the services you receive. While we do provide a contract outlining the terms of service, you have the flexibility to cancel services at any time, without further commitment. The contract is primarily designed to ensure clarity about the services being provided.

Question 5

How are services delivered by Opal Stork Home Care?

Accepted Answer

At Opal Stork Home Care, we provide customized, concierge-style care  based on your specific needs. Services are delivered in a flexible manner, with a minimum of 4 hours per visit or 24- hour care available. . We schedule services at times that work best for you, whether that's during the day, at night, or over weekends and holidays. We work closely with you and your loved ones to create a plan that meets your unique needs and adjust it as necessary to ensure the highest level of comfort and care.

Question 6

How are services paid for at Opal Stork Home Care?

Accepted Answer

At Opal Stork Home Care, we offer several payment options to accommodate your needs:
 • Long Term Care Insurance
 • Workers' Compensation
 • Private Pay
 • Credit Card/Debit Cards
 • Electronic Debit
 • Checks
 • Veteran's Benefits (Aid and Attendance)
 • Government-funded programs such asMedicaid and grants
We work with you to determine the most convenient payment method

Question 7

How are caregivers matched with clients at Opal Stork Home Care?

Accepted Answer

At Opal Stork Home Care, we take a personalized approach to matching caregivers with clients. We listen closely to your unique needs and preferences to ensure the caregiver is the right fit. Our Client  Cordinator  plays a key role in this process, ensuring that the caregiver plays a key role in this process, ensuring that the caregiver is properly trained to meet your specific care requirements. Additionally, the RN Care Manager will oversee your care to ensure quality and continuity.
We also prioritize continuity of care, so we will provide a backup caregiver in the event your primary caregiver becomes unavailable, ensuring you're always supported.

Question 8

How do we start care service with Opal Stork Home Care?

Accepted Answer

To begin care services, simply contact our office to schedule an in-home evaluation with one of our Client Coordinator​. During this visit, we will listen to your needs, monitor, assess, and evaluate all aspects of care—whether at home or in the community. The Client Coordinator  will work with you and your family to develop a personalized service plan that best suits your needs.

To ensure a smooth transition, we also offer a full service evaluation for individuals in the hospital, as part of our hospital-to-home service . This way, we can begin preparing for service even before you return home.

Question 9

What areas does Opal Stork Home Care serve?

Accepted Answer

Opal Stork Home Care provides live-in and hourly care services across all counties in Connecticut  While we serve the entire state, our primary areas of focus are Litchfield , Fairfield , New Haven , and Hartford counties.

Question 10

What types of care does Opal Stork Home Care provide?

Accepted Answer

Opal Stork Home Care offers a range of non-medical care services , including assistance with daily living activities (such as bathing, dressing, meal preparation, and housekeeping), companionship , and personal services . We also offer live-in care and hourly care options, customized to meet and 
 options, customized to meet your unique needs.

Question 11

Can I change or adjust my service plan if my needs change?

Accepted Answer

Absolutely! We understand that needs can change over time. Our Client Coordinator  work closely with you and your family to adjust the care plan as needed, ensuring that the services remain aligned with your evolving requirements.

Question 12

How do you ensure continuity of care?

Accepted Answer

We ensure continuity of care by carefully matching clients with appropriate caregivers and providing backup caregivers if the primary caregiver becomes unavailable. Additionally, all care is overseen by our Client Coordinator , who monitor and support the care provided.

Question 13

Do I need a referral to begin services with Opal Stork Home Care?

Accepted Answer

No referral is necessary. You can contact us directly to schedule an in-home evaluation and discuss your care needs. We're here to guide you through the process and get started with a personalized care plan.

Question 14

Are your caregivers insured and bonded?

Accepted Answer

Yes, all of our caregivers are fully  insured and bonded to ensure peace of mind for you and your loved ones. We take every precaution to ensure the safety and security of our clients.

Question 15

Can I request a specific caregiver?

Accepted Answer

We always try to accommodate specific caregiver requests based on availability. If there's a caregiver you feel is the best fit, let us know, and we will do our best to schedule them for your care.

Services available 24/7

SERVICE YOU CAN TRUST
At Opal Stork, we care for our client's health and well being, and provide personalized in home care attention that will get our clients feeling better again.

Services available 24/7

SERVICE YOU CAN TRUST At Opal Stork, we care for our client's health and well being, and provide personalized in home care attention that will get our clients feeling better again.

SERVICE YOU CAN TRUST
At Opal Stork, we care for our client's health and well being, and provide personalized in home care attention that will get our clients feeling better again.